General FAQ
Short answers to general questions about signing in, your account and finding your way around Noreja. Each answer links to the page that explains it in depth.
My Invitation Link Has Expired. What Now?
The link in the invitation email is valid for a limited time, three days by default. Ask your administrator to send it again: they open your user under Settings → Authorizations → Users and click Resend invitation. See Sign In for the First Time and Edit, Delete and Re-Invite Users.
How Do I Change the Language?
Open Settings (the gear icon) → My Profile, choose the Language (German or English) and save. New users start in German until they change it. See Navigating Noreja and Sign In for the First Time.
How Do I Change My Password, or What If I Forgot It?
In My Profile, Reset Password makes Noreja ask you for a new password at your next sign-in. If you forgot it, click Forgot Password? on the sign-in page. Your administrator can also make you choose a new password. See Navigating Noreja and Edit, Delete and Re-Invite Users.
Why Does My Menu Look Different from My Colleague's?
The top menu shows the areas your roles allow, plus areas with items shared with you. A colleague with other roles or other shares sees other areas. See Navigating Noreja and Access Management at Noreja.
Where Is the Help?
Click the question mark in the top bar. The Help Center opens with these articles, product tours and the release notes. See Navigating Noreja.
Who Do I Contact?
For access, roles, invitations and missing items: your company's Customer admin, who manages users, user groups and roles. For questions about the product: the Help Center (see Navigating Noreja), or the contact your company has agreed with Noreja. For a support request, include the version from Settings → System under Information (Copy all); see System Information and Trust Center.
A Tab or Perspective I Used Has Disappeared. Where Did It Go?
Probably its owner stopped sharing it or deleted it. Tabs shared with you are in the Tab Explorer under Shared with me, not among your own; if you hid one from your list, find it again with the search. Copies you made stay yours. See Share Your Work with Colleagues and Organise Your Analyses: Tab Explorer, Folders, Favorites and Subtabs.
Where Are the Settings for Branding and AI?
Under Settings → Manage (in the section Environment), for Customer admins. Users whose role has Context with Edit see only the AI settings there. See Environment Settings: Branding, AI and Import.
Can Others See My Minerva Chats?
Your chats are listed only for you: other users, including Customer admins, don't see your chats in their chat list. See Minerva FAQ and Chat with Minerva.